Log in to your Account
Click on the image of your card below and login to your account.
Open a Managed Account.
- Providing Members with extra help to manage their income and expenditure
- Available for all Members
- A Fully Managed Service - Supported by our Administration Team (MABSS)
- Apply anytime - Required Managed Account Agreement
- Just £5 per month - Monthly management charge
Any Member can apply to the Administration Team (MABSS), at any time, to help them set up and run a Managed Account. MABSS oversee and administer your account inline with the instructions detailed within your managed account agreement.
All our Managed Account Holders (including our *specialist accounts) are provided with their own personal Sort Code and Account Number linked to a VISA Debit Card.
It is a requirement that all applicants must complete a Managed Account Agreement detailing income and expenditure and officially authorising MABSS to help them manage their account.
- Manage deposits and payments
- Prioritise bills
- Manage spending money available through the Card
- There is no overdraft and no interest charges
- Transfer money to other accounts
- Managed change requests
- You can view online 24/7
- Repair and rebuild your credit rating
- Instant notifications by SMS, email or online
- Lost and stolen line 24/7
- Secure PIN access
- Cashback rewards up to 14%
Your Managed Account has been specifically designed to help you budget. Money is set aside into "envelopes" to pay bills as soon as they come in. The balance, your "Spending Money", is accessible through your Card.
You can view your account online at any time and if you wish to move your money you can. However, under the terms of your managed account agreement, you must give 30 days notice to move money from a "reserved" envelope and MABSS will notify the "payee" immediately a request to move money has been received.
How to Apply
Simply click on the green button opposite and enter your Membership details.
If you are not yet a Member simply follow the instructions to JOIN.
MABSS will send you your Managed Account Agreement which you need to complete and return with your first month's management fee (£5).
* if you wish to apply for a Specialist Managed Account please make sure you go to the correct Member Benefit web page and then click "Apply".
If you need help call 01202 611 367 and please have your Membership Number ready.
Specialist Managed Accounts
- Tenant Accounts - helping to ensure your rent payments are made on time
- Landlord Accounts - managing your rental income
- Shared House Accounts - managing shared bills equally and fairly
- Universal Credit Accounts - managing UC payments
Setting up your Managed Account
All Managed Account applications are forwarded to the Admin Team - MABSS (Membership Administration and Benefits Support Services).
MABSS will email you to acknowledge your application with a link to enable you to pay the first month's management fee of £5. They will also attach the Managed Account Agreement.
You need to pay the fee and complete and return the agreement.
Prioritising payments is key. list the monthly expenses that must be paid (Rent, Mortgage, Council Tax, Insurances, Utilities etc). Also list any other priorities you may have such as savings.
MABSS will then set up your account and notify you of your Account Number and Sort Code. Inline with your instructions, MABSS will make sure all income is directed to be paid into the account and that all priority payments are allocated "envelopes". MABSS will also order your Account Card which will be delivered to your private address.
Once you receive your Card simply call the number to Activate.
Top tip: why not allocate all "Reward refunds" to be paid into a savings envelope?
Using your Managed Account and Card
All your income (wages and benefits) is paid into your Managed Account.
Money to cover priority payments is immediately set aside into "envelopes".
Your remaining income "the balance" is available for you to spend using your DotComUnity eBanking Card.
You can only spend what is available in your Card Account. You can not go overdrawn. You can not go into debt.
You can use your DotComUnity eBanking Card to withdraw CASH at cash machines but there will be a charge. We therefore recommend you ask for "Cashback" when you visit participating stores.
You can use your DotComUnity eBanking Card anywhere where you see the VISA sign both Home and Abroad.
You can also receive rewards worth up 14% refunded directly into your account when you buy goods at selected stores online and on the high street.
Help and Support
If you have any problems using your DotComUnity eBanking Card call the Card team on 0330 100 3691
Alternatively you can log in to your Account at any time 365 24/7 to contact the Card team.
If at any time you need Help or Support regarding your Managed Account you can call MABSS on 01202 611 367 during normal office hours.
There will also be times when you need a little extra help over and above managing your money day to day. You may need a short term loan, a mortgage, a new car, possibly even care guidance. MABSS can also help take the stress out of situations by helping you to access other Member Benefits.
Your Visa DotComUnity eBanking Card will be issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa.
Please note that the DotComUnity eBanking Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme.
We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.
Safeguarding Your Money
Contis Financial Services Limited is an authorised electronic money institution regulated by the Financial Conduct Authority. Its Firm Reference Number is 900025 and can be found on the FCA register
We are bound by the provisions of the Electronic Money Regulations 2011 and associated conduct of business rules of the Payment Service Regulations 2009. Under the regulations we have an obligation to segregate and safeguard e-money funds in order to protect these funds from creditors in the event of Contis becoming insolvent. In order to meet our obligations, we place funds into a number of client accounts with credit institutions for that purpose. All funds received in exchange for e-money are placed immediately in one of the accounts.
For Sterling accounts funds are collected in a NatWest collections account with a specific sort code before transferring them each day to a Royal Bank of Scotland settlement account. The RBS settlement account will always contain the cardholder account balances for that day.
For our Euro and US Dollar accounts we place the funds in either an RBS client account or a Citadele account for our Latvia account holders. The client accounts described above hold all funds for the e-money accounts. The Contis system segregates the funds into individual e-money accounts and master client accounts. The funds held in the client accounts are reconciled on a daily basis against the Contis account records.
This process fulfils our regulatory obligations to safeguard funds, however, Contis has decided to further protect these funds by placing them under a deed of trust, a copy of which is available on request.
Frequently Asked Questions
For up to the minute Frequently Asked Questions please click on the DotComUnity eBanking Card image above and click FAQ.